![]() Step 3: Check the network and printer connection status If the error persists, continue to the next step. Under Scan Settings, click Scan to Computer, then make sure the Enable Scan to Computer check box is selected. If HP Utility is not in the folder, skip to the step to install the HP software for your printer. On the desktop, double-click Macintosh HD, click Applications, click the Hewlett-Packard or HP folder, then double-click HP Utility. Make sure the printer power cord connects directly to an electrical outlet and not through a surge protector or power strip.Ĭlose all running programs on the computer, then restart the computer. Restarting the computer and printer can restore the scan connection and scan options, then check the scanning settings on the Mac. Step 2: Restart devices and check driver scan settings If you have a connection issue when scanning only, continue to the next step. If the green link is not steady and the orange activity light is not blinking, restart the router, printer, and computer to resolve any network error states. If you have a connection issue when both printing and scanning, use the following resources to resolve the issue:įor wireless connections, go to Guided Solutions: Printer Does Not Maintain Wireless Connection.įor wired connections, make sure the cable is connected to the printer Ethernet port and to an available port on the router. The steps in this document resolve communication and connection errors when scanning only. ![]() Step 1: Confirm if the issue is also printing-related While you respond to that, here's what you need to do:
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